Frequently Asked Questions

Everything you need to know about your Jafra beauty experience.

How can I track my Jafra order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is Jafra's return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you may return the product within 30 days of the invoice date for a full refund or exchange.

Does Jafra test its products on animals?

Jafra is committed to providing high-quality beauty products that are cruelty-free. We do not conduct animal testing on our products or ingredients.

How do I become a Jafra Beauty Consultant?

You can join the Jafra family by visiting our 'Join Us' page and purchasing a starter kit. This allows you to sell products, earn commissions, and access exclusive training.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal.

Are Jafra products safe for sensitive skin?

Many of our products are clinically tested and formulated to be gentle. We recommend reviewing the ingredient list on the product page or performing a patch test before full application.